Role: Account Manager

Location: London hybrid (3 days p/w)

The Role:

• You will attend monthly 1:1 meetings with customers and provide them with support and act as their primary point of contact.
• Continuously monitor customer projects and customer system usage to identify opportunities for improvement and growth.
• Build product offering roadmaps for customers which are suited to their needs.
• Develop comprehensive reporting to monitor and track customer satisfaction levels and systems usage.
• Ensure that the CRM system remains up to date with client information including customer feedback.
• Attend quarterly User Groups, Special Interest Groups & Customer Workshops.
• Provide training support with customers on the company’s product offerings as needed

The Company:

• This company is a software company which provides end-to-end management solutions for the insurance market.
• Their HQ is in London, and they have over 80 employees globally (most of which are based in the UK).
• They have won several awards within the insurance technology industry demonstrating that they have a leading product within the market.
• Having been established in the industry for over 10 years, they are now looking to accelerate their growth in their sales, account management and technical teams.

The Ideal Candidate:

• 18+ months Account Management experience at a B2B SaaS company is essential
• Degree desired
• Background or understanding in insurance would be preferable
• Excellent communicator, both verbally and written.

What you’ll get:

• £40,000-£47,000 basic salary + company bonuses
• 25 days + bank holidays
• Pension contribution
• Development days
• Private health insurance
• Access workspace