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Customer Success Manager

Customer Success Manager

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  • Düsseldorf Remote
  • €55,000-€65,000 & €6,000-€7,000 OTE £ / Year


Job Title: Customer Success Manager

Location: Düsseldorf hybrid

The Role:

  • Drive innovation and engagement through technology in our customer’s organisations.
  • Independently manage the customer onboarding processes: Lead the implementation of scalable onboarding processes & build relationships with key decision makers and influencers in our rapidly growing customer base.
  • Continuously engage with decision makers in the organisations of our customers helping them with their digital transformation.
  • Coordinate implementation projects of new features for customers.
  • Actively shape the company’s growth traction: Develop customer success stories with our sales and marketing team through case studies, joint publications, testimonials, referrals with our existing customer base.

The Company:

  • Fast growing global leaders in supply chain solutions for metals and raw materials.
  • The company has over 20 nationalities, covers various markets across the globe and strongly believes in diversity, innovation, passion, and ambition.
  • This companies has received the certification of “Attractive Employer” by the Great Place to Work Institute (GPTW) and has been awarded a top company on kununu.

The Ideal Candidate:

  • You bring 1 – 3 years of work experience in driving outcomes in a fast-paced environment, like management consulting, project management or a start-up environment.
  • ‘Customer first’ mindset – a deeply rooted passion to understand our customers’ needs and help them achieve their goals.
  • Excellent and proactive communication skills in English language to build trust, drive engagement and communicate decisions based on data.
  • Confidence and skillset to engage with decision makers and executives.
  • Project management experience to drive a growing number of customer projects with the ability to meet deadlines.
  • Fluency in German and English required
Salary: €55,000-€65,000 & €6,000-€7,000 OTE
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Job Overview
Category not defined
Offered Salary
€55,000-€65,000 & €6,000-€7,000 OTE
Job Location
Düsseldorf Remote