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Customer Success Manager

Customer Success Manager

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  • Munich
  • €51,930 - €60,000 plus 10% OTE £ / Year

The Role:

  • Drive onboarding, implementation, and adoption, ensuring customers get the most out of the software they have purchased.
  • Proactively search for opportunities to expand accounts during monthly check-ins.
  • Deliver insights to customers and provide feedback internally.
  • Identify opportunities to up-sell and expand accounts while preventing churn and driving renewals.

The Company:

  • Munich-based seed-funded SaaS start-up.
  • Flexible working hours and remote work.
  • Quick and flexible decision-making.
  • Social events and company retreats.

The Ideal Candidate:

  • 2+ years’ experience in a CSM position in a manufacturing or supply chain SaaS company.
  • Technical understanding and knowledge to speak to customers.
  • Experience with implementation, onboarding, engagement and renewals.
  • Fluent German and English speaker. Fluency in additional languages is a plus.
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Job Overview
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Offered Salary
€51,930 - €60,000 plus 10% OTE
Job Location