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Customer Support Specialist

Customer Support Specialist

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  • Berlin (Hybrid)
  • 50,000€ - 60,000€ base salary. £ / Year

The Role:

  • Execution of 1st and 2nd level customer support.
  • Further development of the knowledge database around our product.
  • Optimization and further development of support processes.
  • Preparation of customer requests for the product development and engineering team.

The Company:

  • Berlin-based SaaS start-up.
  • Friendly, international team.
  • Flexible working hours (you decide when you work).
  • Trust based work.
  • Competitive salary, realistic goals and fair bonus structure.
  • Extensive technical equipment.
  • Free Club Mate and great coffee in the office 🙂

The Ideal Candidate:

  • Affinity for internet-based products (web applications, browser-based tools).
  • Analytical understanding of problems and initiative in developing solutions.
  • Structured, process-oriented way of working. Always looking for improvements in process, self-sufficient.
  • Interest and pleasure in helping to shape IT support processes.
  • Patience and empathy for the diverse challenges our customers face in the context of digitizing their production. A people person.
  • Basic knowledge or a high level of interest in topics related to mechanical engineering, for example the manufacturing process or the functioning of electric motors (synchronous, asynchronous motors) is desirable.
  • Enjoy creating interactive content for customer support (screencasts, videos).
  • Good technical skillset.
  • Fluent knowledge of German.
  • Very good written and spoken English.

What You’ll Get:

  • 50,000€ – 60,000€ base salary.
  • Flexible working hours.
  • L&D budget.
  • 30 days holidays + 5 education days.

Process:

1st – Meet the Founder and the CTO.

2nd – Case Study.

3rd – Meet the team.

Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Category
Category not defined
Offered Salary
50,000€ - 60,000€ base salary. Per YEAR
Job Location
Berlin (Hybrid)
Consultant