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Customer Support

Customer Support

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The Role:

  • Execution of customer support.
  • Further development of the knowledge database around our product.
  • Optimization and further development of support processes.
  • Preparation of customer requests for the product development and engineering team.

The Company:

  • Munich-based seed-funded SaaS start-up.
  • Flexible working hours and remote work.
  • Quick and flexible decision-making.
  • Social events and company retreats.

The Ideal Candidate:

  • 1+ years’ experience in customer support in a SaaS company.
  • Affinity for internet-based products (web applications, browser-based tools).
  • Analytical understanding of problems and initiative in developing solutions.
  • Structured, process-oriented way of working. Always looking for improvements in process, self-sufficient.
  • Interest and pleasure in helping to shape IT support processes.
  • Patience and empathy for the diverse challenges our customers face in the context of digitizing their production. A people person.
  • Basic knowledge or a high level of interest in topics related to mechanical engineering, for example the manufacturing process or the functioning of electric motors (synchronous, asynchronous motors) is desirable.
  • Enjoy creating interactive content for customer support (screencasts, videos).
  • Good technical skillset.
  • Fluent knowledge of German.
  • Very good written and spoken English.
  • Fluent German and English speaker.

Process:

1st – Introduction.

2nd – Hiring Manager.

3rd – Sales challenge & analysis.

4th – Meet the Founder.

Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Category
Category not defined
Job Location
Munich (Hybrid)
Consultant