The Role:

• Responsible for the success of your assigned portfolio of customers, helping them to track the correct metrics required for measuring their online business performance.
• Managing the onboarding of new clients.
• Resolving any issues, complaints and problems faced by customers to maintain trust.
• Forming strategies which will improve the existing conversion rate using innovative ideas, defining, implementing, and managing their experimentation program.
• Maximizing your portfolio’s retention by minimizing churn and contraction.
• Arranging operational and methodological training sessions for your accounts.
• Operating as link of communication between customers and internal teams.

The Company:

• This industry leading company has partnered with more than 4,500 Enterprise brands across the globe and has helped businesses improve their online presence using their comprehensive website optimization platform solution.
• The company works with thousands of customers worldwide, including small and medium-sized businesses (SMBs), e-commerce retailers, digital agencies, and enterprise organizations across various industries.
• The company has a 98% customer satisfaction rate, servicing a billion requests a day while ensuring 100% uptime.
• The company is multi-cultured, promotes work life balance and the option of fully remote work.

The Ideal Candidate:

• 2 – 3+ years of experience in customer facing role or equivalent
• Excellent customer relationship management skills.
• Experience working with e-commerce, travel or media companies is a plus.
• Understanding of Web Applications, Good Analytics & Conversion Rate Optimization
• Knowledge of Digital Marketing techniques and online promotional activities.
• Strong soft skills: self-motivated, empathetic, open minded and data driven mindset.
• Excellent communication, presentation, and organizational skills
• Fluent in German & English, excellent written and verbal communication skills

What You’ll Get:

• Up to €45,000 Basic

Process:

• 3 Stage Interview Process:
• 1st Interview – Interview on Teams – 30 minutes, General Discussion – (Director Europe & Latin America)
• 2nd Interview – Interview on Teams – 60 minutes, Scenario (Associate Vice President, Customer Success, and Services)
• 3rd Interview – Interview on Teams – 30 minutes, (Global VP of Revenue)