The Role:

· Drive onboarding, implementation, and adoption, ensuring customers get the most out of the software they have purchased.

· Proactively search for opportunities to expand accounts during monthly check-ins.

· Deliver insights to customers and provide feedback internally.

· Identify opportunities to up-sell and expand accounts while preventing churn and driving renewals.

The Company:

· Munich-based seed-funded SaaS start-up.

· Flexible working hours and remote work.

· Quick and flexible decision-making.

· Social events and company retreats.

The Ideal Candidate:

· 2+ years’ experience in a CSM position in a manufacturing or supply chain SaaS company.

· Technical understanding and knowledge to speak to customers.

· Experience with implementation, onboarding, engagement and renewals.

· Fluent German and English speaker. Fluency in additional languages is a plus (French).

Process:

1st – Introduction.

2nd – Hiring Manager.

3rd – Sales challenge & analysis.

4th – Meet the Founder.

Job ID – 47651